After sending just one e-mail explaining the situation to the CEO and founder of Bitch Audio I received an e-mail from David Schloss stating that my refund would be processed immediately. I also received an e-mail from Amazon.com letting me know that Bitch Audio had contacted them about the refund as well.
Thanks to the folks at Consumerist.com for all of their excellent ideas/techniques for getting satisfaction from an uncooperative merchant.
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5 comments:
I can't wait to hear what happens after you get the refund. I hope it will be like the second season of Twin Peaks, where they finally reveal who killed Laura Palmer and the narrative just goes off the rails in all sorts of fascinating directions.
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